Payment, Delivery
& Returns

Payment options

Moshee accepts payments via PayGate who have the following options:

Credit cards: VISA & Mastercard

Instant EFT (Manual and Automatic)

Masterpass

Debit card: VISA and Mastercard

PayJustNow is a simple, easy-to-use payment system.

Here’s how it works:

PayJustNow allows you to pay for your purchase over 3 equal, zero interest installments. You’ll pay one installment at the time of purchase, the next at the beginning of the following month, and the last one a month thereafter.
#zerointerest

Global currency

Dependent on which country you are accessing the Moshee on-line store from you will automatically be offered our product in a currency that should be appropriate for your location e.g. USA = US$, UK = British Pounds, Europe = Euros, Canada = Canadian.

However please note that the final payment will be processed in South African Rands.

For more payment processing information, proceed to checkout, select your desired option and follow the instructions.

Please note that the payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.

Delivery options

MOSHEE.shop offers delivery to your home or place of work anywhere in South Africa via delivery partner Blue Line Express, almost anywhere in the world via delivery partner DHL, or collection from our Head office at 3rd Floor, Boulevard Place, Heron Crescent, Century City.

The delivery options and estimated delivery date will be presented to you in checkout based on your delivery address, the despatch location, and our delivery courier’s availability.

SOUTH AFRICA STANDARD DELIVERY

Main centres (i.e. Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, East London, Bloemfontein, Nelspruit, George, Kimberly, Polokwane, Welkom, Witbank): 2 to 4 working days between 8am and 5pm

Remote locations: 3 to 5 working days

Charges: Order value under R500 delivery charge is R70. Order value above R500 delivery is free of charge. If for any reason Moshee cannot deliver as above we will notify you and discuss the available options.

SOUTH AFRICA SAME DAY DELIVERY

Currently we are only able to offer this service in and around the Cape Town urban area.

Delivery between 3pm and 7pm if order placed before 11am.

Charges: Order value under R500 delivery charge is R100, Order value above R500 delivery is R40.

SOUTH AFRICA NEXT WORK DAY DELIVERY

Currently we are only able to offer this service in and around the Cape Town urban area.

Delivery between 8am and 5pm on the next business day for orders placed before 7pm.

Charges: Order value under R500 delivery charge is R100, Order value above R500 delivery is R30.

SOUTH AFRICA WEEKEND DELIVERY

Currently, we are only able to offer this service in and around the Cape Town urban area.

Delivery Saturday or Sunday as selected between 8am and 7pm for orders placed before 7pm Saturday.

Charges: Order value under R500 delivery charge is R135, Order value above R500 delivery is R65.

INTERNATIONAL DELIVERY

For international delivery the delivery charge will be calculated by DHL based on the delivery location and an R100 credit will be given against the DHL cost for orders of R500 or more.

Please note that DHL offers various On-Demand delivery options that will be offered to you.

General courier delivery terms

If you have selected the Courier delivery option the delivery service is a door-to-door service to a physical address (i.e., not to a post box). This means that delivery is to the address location not the person. i.e., if the person that ordered the products is not available it can be left with an alternate person at that address e.g., Security, Reception. Please ensure that if you will not be available to accept delivery someone else you trust is available to accept delivery on your behalf.

The courier delivery options available to you will be shown to you in checkout and they depend on:

Your delivery address / location

Our courier capacity limitations

The location of your purchased item

Standard delivery is generally available anywhere in South Africa. At checkout, you will be offered the delivery options available for your order. But please note that the MOSHEE courier service reserves the right not to deliver to high-risk areas, and you may be asked to select an alternative delivery address.

Once you have placed your order and the delivery location is loaded it can only be changed by our Administration Head Office. Please have your order number available.

You can track the status of your courier delivery on https://moshee.shop/my-account/orders/

Personal collections

If you prefer to collect your items personally, they may be collected from the Moshee Administration Head Office at 3rd Floor, Boulevard Place, Heron Crescent, Century City between 8am and 4pm Monday to Saturday. Your items will be ready for collection one working day after you place your order.

To activate this delivery option please select the option when selecting your preferred delivery method and then WhatsApp call or message 076 269 0147 to advise what day/time you will be collecting.

If this option is selected Returns are also be handled the same way, just call or message 076 269 0147.

Please note that if you are collecting your goods, all health and safety protocols in line with Covid-19 are being adhered to. 

Returns policy

SOUTH AFRICA

If an item is delivered to a South African address in good condition, but you wish to return it you may return most items within 30 days of delivery free of charge for a full refund subject to our return conditions as below. Unfortunately, we do not offer an exchange option.

For an item to be eligible for return it must be unused and in the same condition as despatched, and in its original packaging.

The following items are not eligible for return:

  • Promotional Sale items, only items sold at their regular price maybe returned
  • Perishable items
  • Personal items that due to potential hygiene concerns may not be resold

To return an item you need to email your proof of purchase to [email protected] and we will arrange for a courier to contact you to collect the item.

Once the item(s) are received at our office in good condition as stipulated above a full refund will be processed within 2-3 weeks using the same payment channel as used to purchase the item. i.e if a Credit card was used that same card will be reimbursed.

INTERNATIONAL

If an item is delivered to an address outside of South Africa address in good condition, but you wish to return it you may return most items within 30 days at your cost for a full refund subject to our return conditions as below. Unfortunately, we do not offer an exchange option.

For an item to be eligible for return it must be unused and in the same condition as despatched, and in its original packaging.

The following items are not eligible for return:

  • Promotional Sale items, only items sold at their regular price maybe returned
  • Perishable items
  • Personal items that due to potential hygiene concerns may not be resold

To return an item please email your proof of purchase and a photograph of the products to at [email protected] and we will arrange for a courier to contact you to collect the item and quote the courier return cost for your acceptance.
Once the item(s) are received at our office in good condition as stipulated above a full refund will be processed within 2-3 weeks using the same payment channel as used to purchase the item. i.e if a Credit card was used that same card will be reimbursed.

DAMAGED GOODS

If an item is damaged when received please send us a photograph of the damaged parcel and product to [email protected] within 24 hours of receipt of the parcel.

Moshee will then decide on a course of action which may include donating the damaged product to a good charitable cause if it still usable and Moshee may elect to send a replacement product. If Moshee proposes this option we will require a photograph of the product being donated showing who it was donated to and Moshee reserves the right to use these photographs on its social media platforms.

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